ACCOUNT & SUBSCRIPTION

+How can I subscribe?

You can subscribe to WRC+ online at www.wrcplus.com and via the official WRC App.

+I forgot my password.

You can request a new password here.

+How do I change my personal information?

You can change your personal information in your profile overview. Once logged in, navigate to your profile site by clicking on your user name at the top of the page.

+How can I cancel my subscription?

You can cancel your monthly subscription immediately at any time and without any reasons.

If you want to cancel the subscription for the following month, you must cancel at least one day before your subscription automatically renews.

The cancellation process is located on your profile page.

In-App purchases via Apple iTunes Store or Google Play Store have to be cancelled directly in the relevant store.

+How long is the subscription period?

The subscription period is 30 days.

Please note that the subscription automatically renews after each 30-day period.

+What is WRC+ auto-renewal policy?

The subscription automatically renews after each 30-day period.

+Can I use my iTunes Store/ Google Play login from my PC / Laptop?

Yes, you can log in with your user name and password on any device. It’s also possible to use your WRC+ log-in on your computer and in the official WRC App at the same time.

+Can I use my Web log-in in the official WRC app as well?

Yes, you can log in with your user name and password on any device. It’s also possible to use your WRC+ log-in on your computer and in the official WRC App at the same time.

PAYMENT

+Which payment methods are accepted?

Accepted payment methods online are Credit Card (Visa/Mastercard/American Express) and PayPal.

Purchases within the official WRC App are possible via Apple iTunes Store or Google Play Store.

+How does the payment work?

The payment process is included in the subscription process.

For subscription via web browser you will need your credit card information ready.

For subscription via official WRC App you will need your Apple ID or your Google Account.

+Why does my payment process not work?

If your payment process was not successful please check that your credit card information is correct and the validation of your credit card. If it is still not working please contact our support and/or your credit card supplier.

+How do I use a Promotion Code?

WRC+ offers Promotion Codes for product discounts from time to time.

To use your Promotion Code, you have to enter and verify the Promotion Code during the registration resp. at the choose product screen. After clicking verify you will see the discount directly added to the price of the product, then click next.

If the promotion code is wrong or not valid anymore you will get a note: Promotion Code not found

Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

Please always make sure that you verify the Promotion Code before you proceed the payment process.

If you have any additional questions pertaining to Promotion Codes or need further assistance in using the Promotion Code, please feel free to contact our support.

Please note that Promotion Codes are usually valid for a certain time period and certain important restrictions may apply:

  • +Promotion Codes are not transferable.
  • +Promotion Codes may only be used once and cannot be used on subsequent orders.
  • +No cash or credit back.
  • +Promotion Code must be submitted at time of order.
  • +Expired codes are not valid.
  • +Promotion Codes are not valid on previous purchases.
  • +Limit one per subscription.
FEATURES

+How many live stages are available at each rally?

Each rally will have up to 3 live stages

+Which onboards are available and when?

At least the top 10 drivers’ onboards will be available a few hours after each stage

+Which languages are available?

WRC+ is available in English

TECHNICAL

+What are the minimum system requirements?

Internet connection:

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality.

You can check the speed of your internet connection at www.speedtest.net.

Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.

Operating System:
  • +Windows XP (or higher)
  • +Macintosh OS X v.10.1 (or higher)
  • +iOS 6.X (or higher)
  • +Android 3.X (or higher)
Browser:
  • +Internet Explorer 10.0 (or higher)
  • +Firefox 4.0 (or higher)
  • +Safari 4.0 (or higher)
  • +Chrome 20.0 (or higher)
Hardware:
  • +1024 MB RAM
Screen resolution:
  • +Computer and Laptop 1024x768 (or higher)
  • +Mobile device 480x800 (or higher)

+Which browser do I need?

The following browser versions are recommended:

  • +Internet Explorer 10.0 (or higher)
  • +Firefox 4.0 (or higher)
  • +Safari 4.0 (or higher)
  • +Chrome 20.0 (or higher)

+Do I need internet connection to use WRC+?

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality.

You can check the speed of your internet connection at www.speedtest.net.

Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.

+Which speed is recommended for my internet connection?

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality.

You can check the speed of your internet connection at www.speedtest.net.

Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.

+On how many devices can I use WRC+ at the same time?

WRC+ supports two concurrent log-ins per subscription. This means you can access your WRC+ subscription on more than one computer or device simultaneously.

+After I sign in and click on a video or feature, I only get a spinning circle (or empty black screen or white screen). What should I do?

This may be related to a web browser media player plug-in issue. Follow these steps to resolve:

First step, uninstall Adobe Flash Plug-in.

On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.

On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall

Once you have removed Adobe Flash, ***restart your computer***

Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/

RESTRICTIONS

+Can I access my WRC+ subscription on more than one computer or device at the same time?

WRC+ supports two concurrent log-ins per subscription. This means you can access your WRC+ subscription on more than one computer or device simultaneously.

+Are there any places where I cannot purchase WRC+?

WRC+ is available worldwide without any geographical restrictions. For any further questions, please contact support@service-plus.wrc.com

Support

+How can I get help?

If you need any help or you have any further questions regarding WRC+ please feel free to contact our Support

Do you really want to cancel?

No Yes, cancel subscription

Unfortunately, due to existing rights obligations, the WRC+ services are currently not available in your country. Please leave your E-Mail address and we will inform you as soon as circumstances change.

+ FORGOT YOUR PASSWORD?

Enter the email address associated with your WRC+ account:

+ FORGOT YOUR USERNAME?

Enter the email address associated with your WRC+ account:

You've to press VERIFY to apply your promo code.
Do you want to continue without using it?



Yes No

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Yes
Dear user,

Unfortunately you are using a browser version that is currently not support. We are working on resolving that issue as soon as possible.

In the meantime, please use our service only with the following browsers:

  • +Google Chrome (20.0 or higher)
  • +Firefox 4.0 (or higher)
  • +Safari 4.0 (or higher)
  • +Internet Explorer (10.0 or higher)

For more information please do not hesitate to contact our WRC+ support team under support@service-plus.wrc.com

Thank you for your understanding.